\u015eirketten yap\u0131lan a\u00e7\u0131klamaya g\u00f6re, \u00e7al\u0131\u015fanlar\u0131n kar\u015f\u0131la\u015ft\u0131\u011f\u0131 yaz\u0131l\u0131m ve donan\u0131m sorunlar\u0131na uzaktan teknik destek sunan Turkcell Global Bilgi, kurumsal m\u00fc\u015fterilerine “Dijital Yard\u0131m Masas\u0131” hizmeti sunuyor. B\u00f6ylece, sorunlara az ki\u015fiyle daha k\u0131sa s\u00fcrede m\u00fcdahale edilirken toplam \u00e7\u00f6z\u00fcm bulma s\u00fcresi k\u0131sald\u0131.<\/p>\n
Kullan\u0131c\u0131n\u0131n cihaz\u0131na \u00f6nceden kurulan otomasyon yaz\u0131l\u0131m\u0131, sorunu kullan\u0131c\u0131dan daha \u00f6nce g\u00f6rerek \u00e7\u00f6z\u00fcme kavu\u015fturuyor. B\u00f6ylece \u00e7al\u0131\u015fan\u0131n olu\u015fan sorunlar nedeniyle i\u015f s\u00fcre\u00e7leri kesintiye u\u011fram\u0131yor ve bu durum m\u00fc\u015fterilerin ve \u00e7al\u0131\u015fanlar\u0131n memnuniyetinin y\u00fczde 90’a ula\u015fmas\u0131n\u0131 sa\u011fl\u0131yor.<\/p>\n
Yaz\u0131l\u0131 ve sesli kanallardan da ula\u015f\u0131labilen dijital yard\u0131m masas\u0131, yapay zekayla da etkile\u015fim i\u00e7inde \u00e7al\u0131\u015f\u0131yor. Sistemdeki robot yaz\u0131\u015fma uygulamas\u0131 sayesinde yaz\u0131\u015fma analiz ediliyor ve otomasyon \u00fczerinden uygulamalara ba\u011flan\u0131larak s\u00fcre\u00e7 y\u00f6netiliyor. Ayr\u0131ca dinleme \u00f6zelli\u011fine sahip “speech-to-text” teknolojisi, telefon yoluyla sisteme ula\u015fan kullan\u0131c\u0131y\u0131, ilgili uygulamalara ba\u011flayarak sorunlar\u0131 \u00e7\u00f6z\u00fcyor.<\/p>\n
“M\u00fc\u015fterilerimizin \u00e7\u00f6z\u00fcm oran\u0131n\u0131 sadece ilk 6 ayda y\u00fczde 40 art\u0131rd\u0131k”<\/strong><\/p>\n A\u00e7\u0131klamada g\u00f6r\u00fc\u015flerine yer verilen Turkcell Global Bilgi Teknolojik Operasyonlar Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 Cengiz Arslan, dijitalle\u015fme ve uzaktan \u00e7al\u0131\u015fma sisteminin yayg\u0131nla\u015fmas\u0131yla pek \u00e7ok sekt\u00f6rde dijital teknik destek ve \u00e7\u00f6z\u00fcm orta\u011f\u0131 aray\u0131\u015f\u0131n\u0131n da artt\u0131\u011f\u0131n\u0131 belirtti.<\/p>\n Arslan, \u015firketlerin artan teknik destek ihtiya\u00e7lar\u0131 i\u00e7in dijital \u00e7\u00f6z\u00fcmlere ba\u015fvurdu\u011funu kaydederek, “Zaman\u0131n\u0131n k\u0131ymetini bilen \u00e7al\u0131\u015fanlar da teknik sorunlardan do\u011fabilecek performans kayb\u0131 ya\u015famak istemiyor, bu sorunlar\u0131 \u00e7abucak \u00e7\u00f6zmek istiyorlar. Bu istek ve ihtiya\u00e7, Turkcell Global Bilgi’nin ‘e\u015fsiz dijital m\u00fc\u015fteri deneyimi ya\u015fatmak’ vizyonuyla da birebir \u00f6rt\u00fc\u015f\u00fcyor. Bu vizyon ve g\u00fc\u00e7l\u00fc bir dijital altyap\u0131ya sahip olmam\u0131z\u0131n da verdi\u011fi destek ile m\u00fc\u015fterilerimize \u00e7ok k\u0131sa s\u00fcrede \u00e7\u00f6z\u00fcmler sa\u011flayan dijital hizmetler sunuyoruz. Bunlardan biri olan dijital yard\u0131m masas\u0131 hizmetimizle m\u00fc\u015fterilerimizin \u00e7\u00f6z\u00fcm oran\u0131n\u0131 sadece ilk 6 ayda y\u00fczde 40 art\u0131r\u0131rken, i\u015f s\u00fcre\u00e7lerinin kesintisiz i\u015flemesini sa\u011flayarak hem operasyonel hem de ticari fayda sa\u011flad\u0131k.” de\u011ferlendirmesinde bulundu.<\/p>\n \u0130\u015f s\u00fcre\u00e7lerinde yapay zeka ve robot \u00e7\u00f6z\u00fcmler kullan\u0131lmas\u0131 sayesinde ilk 6 ayda y\u00fczde 25 dijital d\u00f6n\u00fc\u015f\u00fcm ger\u00e7ekle\u015ftirdiklerini kaydeden Arslan, bu sayede \u00e7al\u0131\u015fanlara kendilerini geli\u015ftirebilece\u011fi zaman imkan\u0131 sa\u011flan\u0131rken s\u0131f\u0131r hata hedefine daha fazla yakla\u015f\u0131ld\u0131\u011f\u0131n\u0131 belirtti.<\/p>\n Arslan, sunduklar\u0131 yenilik\u00e7i teknolojinin firmalar\u0131n yerli \u00e7\u00f6z\u00fcmlere ula\u015fmas\u0131n\u0131 sa\u011flayarak \u00fclke ekonomisine do\u011frudan katk\u0131 sa\u011flad\u0131\u011f\u0131na vurgu yaparak, \u015f\u00f6yle devam etti:<\/p>\n “Yurt d\u0131\u015f\u0131nda ve yurt i\u00e7inde telekom\u00fcnikasyondan, \u00fcretime, tekstilden, medyaya kadar pek \u00e7ok farkl\u0131 sekt\u00f6rden firmaya dijital yard\u0131m masas\u0131 hizmetini uzaktan ve yerinde sa\u011fl\u0131yoruz. \u015eu anda m\u00fc\u015fterilerimizin 7 farkl\u0131 \u00fclkedeki t\u00fcm \u00e7al\u0131\u015fanlar\u0131n\u0131n Dijital Yard\u0131m Masas\u0131 hizmetimizle uzaktan, h\u0131zl\u0131 ve dijital \u00e7\u00f6z\u00fcm almas\u0131n\u0131 sa\u011fl\u0131yoruz.”<\/p>\n\n <\/p>\n Kaynak :\u00a0http:\/\/www.milliyet.com.tr\/ekonomi\/turkcellin-dijital-yardim-masasi-cozum-suresini-yaklasik-yuzde-30-kisaltti-7160713<\/span><\/p>\n","protected":false},"excerpt":{"rendered":" Turkcell, “Dijital Yard\u0131m Masas\u0131” hizmetiyle son kullan\u0131c\u0131lar\u0131n i\u015f s\u00fcre\u00e7lerinde ya\u015fad\u0131\u011f\u0131 sorunlara \u00e7\u00f6z\u00fcm bulma s\u00fcresinin yakla\u015f\u0131k y\u00fczde 30 k\u0131sald\u0131\u011f\u0131n\u0131 bildirdi.<\/p>\n","protected":false},"author":1,"featured_media":122408,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[1900,2043,2802,609,1534],"class_list":["post-122407","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi","tag-calisanlar","tag-cozum","tag-dijital","tag-musteri","tag-sorunlar"],"_links":{"self":[{"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/posts\/122407","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/comments?post=122407"}],"version-history":[{"count":1,"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/posts\/122407\/revisions"}],"predecessor-version":[{"id":122409,"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/posts\/122407\/revisions\/122409"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/media\/122408"}],"wp:attachment":[{"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/media?parent=122407"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/categories?post=122407"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/tags?post=122407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}