AA muhabirinin T\u00fcketiciler Birli\u011finden ald\u0131\u011f\u0131 bilgiye g\u00f6re, 2025’te 907 bin 515 t\u00fcketici, ald\u0131klar\u0131 hizmet veya maldan memnun kalmad\u0131klar\u0131 i\u00e7in hakem heyetlerine ba\u015fvuruda bulundu.<\/p>\n
Hakem heyetlerine a\u011f\u0131rl\u0131kl\u0131 olarak uzaktan al\u0131\u015fveri\u015f, ayakkab\u0131, cep telefonu, mobilya, bilgisayar ve uzaktan e\u011fitim alanlar\u0131nda yo\u011funla\u015fan \u015fikayetler gelirken, bunlar\u0131n yakla\u015f\u0131k y\u00fczde 50’si t\u00fcketici lehine sonu\u00e7land\u0131.<\/p>\n
2024’te 755 bin 907 olan ba\u015fvuru say\u0131s\u0131 ise 2025’te y\u00fczde 20 art\u0131\u015f g\u00f6sterdi. T\u00fcrkiye’nin \u00e7e\u015fitli illerinde t\u00fcketiciler hem il hem de il\u00e7e t\u00fcketici hakem heyetlerine ilgin\u00e7 ba\u015fvurularda bulundu.<\/p>\n
\u0130lgin\u00e7 \u015fikayetler de var<\/strong><\/p>\n Giresun’da bir vatanda\u015f, k\u00f6pe\u011fine ilgisiz davrand\u0131\u011f\u0131 iddias\u0131yla veterineri t\u00fcketici hakem heyetine \u015fikayet etti. Hakem heyeti, \u015fikayeti reddetti. Erzurum’da bir firmaya ait su dolu pet \u015fi\u015fenin kapa\u011f\u0131n\u0131 a\u00e7amayan vatanda\u015f, parma\u011f\u0131n\u0131n iltihap toplad\u0131\u011f\u0131n\u0131 \u00f6ne s\u00fcrerek fabrikan\u0131n kapat\u0131lmas\u0131 y\u00f6n\u00fcnde t\u00fcketici hakem heyetine ba\u015fvuruda bulundu. Heyet, ba\u015fvuruyu “g\u00f6rev alan\u0131 d\u0131\u015f\u0131” olarak de\u011ferlendirerek geri \u00e7evirdi.<\/p>\n Giresun’da ma\u011fazadan tabak sat\u0131n alan bir t\u00fcketici, yemek esnas\u0131nda ka\u015f\u0131k ve \u00e7atal\u0131 taba\u011fa s\u00fcrt\u00fcnce ortaya \u00e7\u0131kan tiz sesten i\u015ftah\u0131n\u0131n ka\u00e7t\u0131\u011f\u0131n\u0131 iddia ederek, taba\u011f\u0131n iade al\u0131nmas\u0131 i\u00e7in t\u00fcketici hakem heyetine ba\u015fvurdu. Ba\u015fvuru, kabul edilmedi.<\/p>\n Kayseri’de bir marketten \u00fczerinde f\u0131nd\u0131kl\u0131 yazan \u00e7ikolata sat\u0131n alan t\u00fcketici, \u00fcr\u00fcn\u00fcn \u00fczerinde f\u0131nd\u0131kl\u0131 yazd\u0131\u011f\u0131n\u0131 ancak i\u00e7erisinde bulunmad\u0131\u011f\u0131n\u0131 belirterek t\u00fcketici hakem heyetine ba\u015fvuruda bulundu. Ba\u015fvuru hakk\u0131nda takipsizlik karar\u0131 verildi.<\/p>\n “133 bin liral\u0131k tamir masraf\u0131n\u0131 geri ald\u0131”<\/strong><\/p>\n Bir otoyolda \u00f6n\u00fcne \u00e7\u0131kan k\u00f6pe\u011fe otomobiliyle \u00e7arpan s\u00fcr\u00fcc\u00fc, ara\u00e7ta olu\u015fan hasar\u0131n ard\u0131ndan otoyolun g\u00fcvenli\u011finin yolu i\u015fleten \u015firkete ait oldu\u011funu belirterek, t\u00fcketici hakem heyetine \u015fikayet etti. Talebi kabul edilen t\u00fcketiciye arac\u0131n tamir masraf \u00fccreti 133 bin lira iade edildi.<\/p>\n Kayseri’de marketten yapt\u0131\u011f\u0131 al\u0131\u015fveri\u015fin bedelini kredi kart\u0131yla \u00f6deyen t\u00fcketici, 2 liral\u0131k komisyon \u00fccreti kesilmesine tepki g\u00f6stererek marketi t\u00fcketici hakem heyetine \u015fikayet etti. Heyet, t\u00fcketicinin talebini hakl\u0131 bularak komisyon \u00fccretinin iade edilmesine karar verdi.<\/p>\n T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun ile de\u011feri 186 bin liran\u0131n alt\u0131ndaki uyu\u015fmazl\u0131klarda il ve il\u00e7e t\u00fcketici hakem heyetlerine ba\u015fvuru yap\u0131labiliyor, 186 bin liran\u0131n \u00fczerindeki uyu\u015fmazl\u0131klarda t\u00fcketici mahkemelerine ba\u015fvuruluyor.<\/p>\n Al\u0131nan hizmet veya mal\u0131n kusurlu olmas\u0131 durumunda ba\u015fvurular kabul ediliyor, al\u0131nan mal\u0131 veya hizmeti be\u011fenmemek, sonradan bir neden yokken istememek yeterli g\u00f6r\u00fclm\u00fcyor.<\/p>\n 849 bin 143 ba\u015fvuru karara ba\u011fland\u0131<\/strong><\/p>\n T\u00fcketiciler Birli\u011fi Genel Ba\u015fkan\u0131 Mahmut \u015eahin, AA muhabirine, 2025 y\u0131l\u0131nda T\u00fcrkiye’de 907 bin 515 ki\u015finin t\u00fcketici hakem heyetlerine m\u00fcracaat etti\u011fini ve 849 bin 143 ba\u015fvurunun karara ba\u011fland\u0131\u011f\u0131n\u0131 s\u00f6yledi.<\/p>\n Karara ba\u011flanan ba\u015fvurular\u0131n y\u00fczde 50’sinin t\u00fcketici lehine, y\u00fczde 50’sinin aleyhine sonu\u00e7land\u0131\u011f\u0131n\u0131 dile getiren \u015eahin, birbirinden ilgin\u00e7 ba\u015fvurular oldu\u011funu anlatt\u0131.<\/p>\n T\u00fcketicilerin y\u00fczde 70’lik k\u0131sm\u0131n\u0131n \u015fikayetlerini internet \u00fczerinden yapt\u0131\u011f\u0131n\u0131 ifade eden \u015eahin, bu durumun t\u00fcketiciler i\u00e7in kolayl\u0131k oldu\u011funu belirtti. \u015eahin, t\u00fcketicilerin evraklar\u0131n\u0131 sisteme y\u00fcklerken dikkatli olmalar\u0131 y\u00f6n\u00fcnde tavsiyede bulundu.<\/p>\n\n <\/p>\n Kaynak :\u00a0http:\/\/www.milliyet.com.tr\/ekonomi\/133-bin-liralik-tamir-masrafini-geri-aldi-7530305<\/span><\/p>\n","protected":false},"excerpt":{"rendered":" T\u00fcrkiye’de t\u00fcketici hakem heyetlerine ge\u00e7en y\u0131l yap\u0131lan ba\u015fvurulardan baz\u0131lar\u0131 ilgin\u00e7 taleplerle dikkati \u00e7ekti.<\/p>\n","protected":false},"author":1,"featured_media":173490,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[2639,578,3949,2833,4285],"class_list":["post-173489","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi","tag-basvuru","tag-karar","tag-sikayet","tag-tuketici","tag-tuketiciler"],"_links":{"self":[{"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/posts\/173489","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/comments?post=173489"}],"version-history":[{"count":1,"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/posts\/173489\/revisions"}],"predecessor-version":[{"id":173491,"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/posts\/173489\/revisions\/173491"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/media\/173490"}],"wp:attachment":[{"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/media?parent=173489"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/categories?post=173489"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kamucalisani.net\/index.php\/wp-json\/wp\/v2\/tags?post=173489"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}